PsyErgo auf der ACM CSCW 2020

Die CSCW fand vom 17.-21. Oktober virtuell statt. Sie ist die wichtigste Konferenz zu Gestaltung und Nutzung von Technologie, die Gruppen, Organisationen, Gemeinschaften und Netzwerke betrifft. Stephan Huber präsentierte ethnographische Einblicke zu Strategien von Fluglotsen in ihrem heutigen Arbeitsumfeld mit digitalen Flugstreifen, erklärte was sich seit der Ära der Papierstreifen verändert hat und welche Implikationen sich aus den Erkenntnissen für das Design künftiger Arbeitsplätze ergeben.

Abstract

To increase capacity and safety in air traffic control, digital strip systems have superseded paper strips inlower airspace control centers in Europe. Previous ethnographic studies on paper strip systems anticipateda radical change in work practices with digital strip systems, but we are not aware of any studies thatevaluated these predictions. We carried out contextual inquiries with controllers and focused on face-tofaceand radio communication, interactions with the digital strip system and the workspace in general. Inturn, we contribute (1) detailed descriptions of controllers’ work practices, such as using tacit informationfrom radio communication and ‘standard advocates vs. tinkerers’ operation modes, (2) respectiveimplications for design and (3) discuss how the observed work practices are similar or different from thereported practices in the literature of the two preceding decades. Our key insights are, that documentationspeed is faster with digital strips, although a high load in the case of radio frequency persists. Controllersretrieve tacit information from the radio communication and combine it with scattered cues from severaldisplays to form empathic decisions that sometimes exceed the standard protocol. We conclude that therole of tacit information holds opportunities for future flight systems and should be considered in a holisticapproach to individualized workspaces for controllers.

Referenz

Stephan Huber, Johanna Gramlich and Tobias Grundgeiger. 2020. From Paper Flight Strips to Digital Strip Systems: Changes and Similarities in Air Traffic Control Work Practices. In Proceedings of the ACM on Human-Computer Interaction, Vol. 3, No. CSCW1, Article 28, May 2020. ACM, New York, NY, USA. 21 pages. https://doi.org/10.1145/3392833.