MOTIV

In the “MOTIV - Digital Interaction Literacy: Monitor, Training, and Visibility” project funded by the Bavarian Research Institute for Digital Transformation (bidt), the interdisciplinary team analyzes interaction with voice-based interactive technologies and AI applications and records usage habits as well as prevailing (mis)perceptions about the systems. In doing so, “digital interaction literacy” is recognized as a key digital competence for a self-determined, competent use of digital technologies. With a view to heterogeneous social groups, MOTIV develops adaptive training modules to raise awareness among the various stakeholders and to identify and expand development potential.

MOTIV is part of the AI Psychology working group and a joint project between Astrid Carolus (Media Psychology), Carolin Wienrich (Psychology of Intelligent Interactive Systems) and Andreas Hotho (Data Science) and will run for three years with funding of around 760,000 euros.

Zeitraum:	2020 - 2023
Fördergeber:	Bayerischen Forschungsinstitut für Digitale Transformation (bidt)
Kooperation:	Dr. Astrid Carolus, Prof. Dr. Andreas Hotho
Projektmitarbeiter:	André Markus, Jan Pfister

Publications

2022[ to top ]

Digital interaction literacy model. Conceptualizing competencies for literate interactions with voice-based AI systems. Carolus, Astrid; Augustin, Yannik; Markus, André; Wienrich, Carolin. In Computers and Education: Artificial Intelligence, bl 100114. Elsevier BV, 2022.
- [ BibTeX ]
- [ DOI ]
@article{Carolus_2022, author = {Carolus, Astrid and Augustin, Yannik and Markus, André and Wienrich, Carolin}, journal = {Computers and Education: Artificial Intelligence}, keywords = {yaugustin}, month = 12, pages = 100114, publisher = {Elsevier BV}, title = {Digital interaction literacy model. Conceptualizing competencies for literate interactions with voice-based AI systems}, year = 2022 }
AI Literacy: Kompetenzdimensionen und Einflussfaktoren im Kontext von Arbeit. Wienrich, Carolin; Carolus, Astrid; Markus, André; Augustin, Yannik. Vol. 1, bll 1–24. 2022.
- [ BibTeX ]
@standard{wienrich2022literacy, author = {Wienrich, Carolin and Carolus, Astrid and Markus, André and Augustin, Yannik}, howpublished = {Working Paper}, institution = {KI-Observatorium des Bundesministeriums für Arbeit und Soziales}, keywords = {AI_Literacy}, number = 1, pages = {1-24}, title = {AI Literacy: Kompetenzdimensionen und Einflussfaktoren im Kontext von Arbeit}, type = {Publication}, volume = 1, year = 2022 }

2021[ to top ]

The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants, Providers, Data Receivers, and Automatic Speech Recognition. Wienrich, Carolin; Reitelbach, Clemens; Carolus, Astrid. In Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants, 3. Frontiers Media {SA}, 2021.
- [ BibTeX ]
- [ URL ]
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@article{Wienrich_2021, author = {Wienrich, Carolin and Reitelbach, Clemens and Carolus, Astrid}, journal = {Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants}, keywords = {AI_work}, month = {06}, publisher = {Frontiers Media {SA}}, title = {The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants, Providers, Data Receivers, and Automatic Speech Recognition}, volume = 3, year = 2021 }
`Alexa, I feel for you!’ Observers’ Empathetic Reactions towards a Conversational Agent. Carolus, Astrid; Wienrich, Carolin; Törke, Anna; Friedel, Tobias; Schwietering, Christian; Sperzel, Mareike. In Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants, 3. Frontiers Media {SA}, 2021.
- [ BibTeX ]
- [ URL ]
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@article{Carolus_2021, author = {Carolus, Astrid and Wienrich, Carolin and Törke, Anna and Friedel, Tobias and Schwietering, Christian and Sperzel, Mareike}, journal = {Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants}, keywords = {AI_work}, month = {05}, publisher = {Frontiers Media {SA}}, title = {`Alexa, I feel for you!' Observers' Empathetic Reactions towards a Conversational Agent}, volume = 3, year = 2021 }
1st AI-DEbate Workshop : workshop establishing An InterDisciplinary pErspective on speech-BAsed TEchnology. Carolus, Astrid; Wienrich, Carolin. 1st ed, A. Carolus, I. Siebert, C. Wienrich (reds.), bll 1–42. Otto von Guericke University Magdeburg, Magdeburg, Germany, 2021.
- [ BibTeX ]
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@inbook{carolus2021aidebate, address = {Magdeburg, Germany}, author = {Carolus, Astrid and Wienrich, Carolin}, chapter = {Towards a holistic approach and measurement of humans interacting with speech-based technology}, edition = 1, editor = {Carolus, Astrid and Siebert, Ingo and Wienrich, Carolin}, keywords = {AI_work}, pages = {1–42}, publisher = {Otto von Guericke University Magdeburg}, title = {1st AI-DEbate Workshop : workshop establishing An InterDisciplinary pErspective on speech-BAsed TEchnology}, year = 2021 }
Development of an Instrument to Measure Conceptualizations and Competencies About Conversational Agents on the Example of Smart Speakers. Wienrich, Carolin; Carolus, Astrid. In Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants. Frontiers, 2021.
- [ Abstract ]
- [ BibTeX ]
- [ DOI ]
The concept of digital literacy has been introduced as a new cultural technique, which is regarded as essential for successful participation in a (future) digitized world. Regarding the increasing importance of AI, literacy concepts need to be extended to account for AI-related specifics. Particularly, when considering that AI systems, such as (voice-based) conversational agents, are characterized by low user requirements and omnipresence. The easy handling of the systems results in increased usage, contrasting limited knowledge, fundamental misconceptions, false expectations, or misuse conceptualizations (e.g., imagination of future importance) and competencies (e.g., knowledge about functional principles). In reference to voice-based conversational agents as a concrete application of AI, the present paper aims for the development of a measurement to assess the conceptualizations and competencies about conversational agents. In a first step, a theoretical framework of "AI literacy" is transferred to the context of conversational agent literacy. Second, the "conversational agent literacy scale" (short CALS) is developed, constituting the first attempt to measure interindividual differences in the "(il)literate" usage of conversational agents. 29 items were derived, of which 170 participants answered. An explanatory factor analysis identified five factors leading to five subscales to assess CAL: storage and transfer of the smart speaker’s data input; smart speaker’s functional principles; smart speaker’s intelligent functions, learning abilities; smart speaker’s reach and potential; smart speaker’s technological (surrounding) infrastructure. Preliminary insights into construct validity and reliability of CALS showed satisfying results. Third, using the newly developed instrument, a student sample's CAL was assessed, revealing intermediated values. Remarkably, owning a smart speaker did not lead to higher CAL scores, confirming our basic assumption that usage of systems does not guarantee enlightened conceptualizations and competencies. In sum, the paper contributes to the first insights into the operationalization and understanding of CAL as a specific subdomain of AI-related competencies.

@article{wienrich2021development, abstract = {The concept of digital literacy has been introduced as a new cultural technique, which is regarded as essential for successful participation in a (future) digitized world. Regarding the increasing importance of AI, literacy concepts need to be extended to account for AI-related specifics. Particularly, when considering that AI systems, such as (voice-based) conversational agents, are characterized by low user requirements and omnipresence. The easy handling of the systems results in increased usage, contrasting limited knowledge, fundamental misconceptions, false expectations, or misuse conceptualizations (e.g., imagination of future importance) and competencies (e.g., knowledge about functional principles). In reference to voice-based conversational agents as a concrete application of AI, the present paper aims for the development of a measurement to assess the conceptualizations and competencies about conversational agents. In a first step, a theoretical framework of "AI literacy" is transferred to the context of conversational agent literacy. Second, the "conversational agent literacy scale" (short CALS) is developed, constituting the first attempt to measure interindividual differences in the "(il)literate" usage of conversational agents. 29 items were derived, of which 170 participants answered. An explanatory factor analysis identified five factors leading to five subscales to assess CAL: storage and transfer of the smart speaker’s data input; smart speaker’s functional principles; smart speaker’s intelligent functions, learning abilities; smart speaker’s reach and potential; smart speaker’s technological (surrounding) infrastructure. Preliminary insights into construct validity and reliability of CALS showed satisfying results. Third, using the newly developed instrument, a student sample's CAL was assessed, revealing intermediated values. Remarkably, owning a smart speaker did not lead to higher CAL scores, confirming our basic assumption that usage of systems does not guarantee enlightened conceptualizations and competencies. In sum, the paper contributes to the first insights into the operationalization and understanding of CAL as a specific subdomain of AI-related competencies.}, author = {Wienrich, Carolin and Carolus, Astrid}, journal = {Frontiers in Computer Science. Human-Media Interaction. Special Issue: Towards Omnipresent and Smart Speech Assistants}, keywords = {AI_work}, publisher = {Frontiers}, title = {Development of an Instrument to Measure Conceptualizations and Competencies About Conversational Agents on the Example of Smart Speakers}, type = {article}, year = 2021 }

2020[ to top ]

“Respecting Alexa’s “Feelings” - Effects of Politeness and Impoliteness on the Evaluation of Conversational Agents. Carolus, Astrid; Wienrich, Carolin. 2020.
- [ BibTeX ]
@inproceedings{inproceedings, author = {Carolus, Astrid and Wienrich, Carolin}, keywords = {AI_work}, month = {05}, title = {“Respecting Alexa's “Feelings” - Effects of Politeness and Impoliteness on the Evaluation of Conversational Agents}, year = 2020 }
Move\&Find: The value of kinesthetic experience in a casual data representation. Hurtienne, Jorn; Maas, Franzisca; Carolus, Astrid; Reinhardt, Daniel; Baur, Cordula; Wienrich, Carolin. In IEEE Computer Graphics and Applications, 40(6), bll 61–75. IEEE, 2020.
- [ BibTeX ]
@article{hurtienne2020move, author = {Hurtienne, Jorn and Maas, Franzisca and Carolus, Astrid and Reinhardt, Daniel and Baur, Cordula and Wienrich, Carolin}, journal = {IEEE Computer Graphics and Applications}, keywords = {j.hurtienne}, number = 6, pages = {61-75}, publisher = {IEEE}, title = {Move\&Find: The value of kinesthetic experience in a casual data representation}, volume = 40, year = 2020 }

2019[ to top ]

A Systematic View on Speech Assistants for Service Technicians. Baumeister, Joachim; Sehne, Veronika; Wienrich, Carolin. In Proceedings of LWDA - Lernen. Wissen. Daten. Analysen 2019, bll 195–206. 2019.
- [ BibTeX ]
- [ DOI ]
@inproceedings{baumeister2019systematic, author = {Baumeister, Joachim and Sehne, Veronika and Wienrich, Carolin}, booktitle = {Proceedings of LWDA - Lernen. Wissen. Daten. Analysen 2019}, keywords = {AI_work}, pages = {195-206}, title = {A Systematic View on Speech Assistants for Service Technicians.}, year = 2019 }

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